The Tennessee Education Lottery (TEL) is committed to ensuring all of the games it produces for play are done so in a secure manner. All games are operated in a fair and secure manner so as to ensure that every one who plays a Tennessee Lottery games has an equal chance to be a winner. The integrity of our games is one of our top priorities. TEL Security has the primary responsibility for this process.

It is the role of TEL Security to investigate all complaints received from players and citizens concerning allegations of wrongdoing or fairness at lottery retailers. TEL Security, in order to ensure the integrity and fairness in all of its games, will conduct inspections or investigations of the complaints received and report their findings to the TEL Legal Department or appropriate law enforcement agency.

If you feel you have an issue or complaint involving a Tennessee Lottery retailer you should contact TEL Security at (615) 324-6688. TEL Security is on duty operates 24/7 to receive your call. When calling you should have as much information as possible concerning the retailer such as the name of the store, address, and identification of clerk in order to assist us with your complaint.